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Customer Service Analyst (m/w/d) B2B

Apply now Job no: 609770
Work type: Permanent
Location: Hannover
Categories: Customer Service, Process Improvement, Western Europe, Individual Contributor, Data Analytics

Customer Service Analyst B2B (m/w/d)

Duties and Responsibilities:

After sales & internal service:

  • Develop, create and sustain internal reporting within the Customer Service department
  • Provide relevant data to create KPI´s to CS team leaders and Manager
  • Improve and trigger process improvements within CS Teams
  • Proactively analyses BAU tasks and Customer Base business revenue potentials

     

    Inbound customer support & customer care:

  • To deal effectively with general customer service enquiries
  • Act as the primary liaison for customer requests by phone and e-mail
  • To form strong relationships with purchasers

Outbound customer support:

  • To execute prepared Outbound campaigns and SalesForce campaigns
  • Recovery service: To follow up on customer satisfaction

     

Key requirements

  • 3 years apprenticeship in economy 
  • Economy/commercial skills and experience
  • CRM Reporting skill
  • Good MS office, Excel skills
  • The ability to gather relevant information on sensitive issues
  • High level social and psychological skills
  • High level of resilience
  • Tact and diplomacy
  • Cultural awareness
  • A professional unflappable manner.
  • The ability to multi-task, very flexible
  • Bi-lingual German/English – fluently spoken and written

 

Advertised: W. Europe Daylight Time
Applications close:

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