Already Applied?

Update your details or view the status of your application >> Login

Refine search


Europe Middle East Africa


All Regions
Job Family
Job Level

Work type

Import Specialist

Apply now Job no: 609778
Work type: Permanent
Location: Addlestone
Categories: Manufacturing & Logistics, Western Europe, Individual Contributor

This is a fantastic opportunity to work within the centre of excellence for the importation of goods into EMEA. The role holder will be the subject matter expert (SME) for international trade documentation and trade compliance within EMEA; be responsible for on-going and rigorous compliance of imported goods and associated documentation to all relevant UK and EU Customs legislation and will deliver high-quality customer experience and value creation through the following accountabilities.


  • Manage Import and Export documentation and processes to agreed KPIs including assistance and management of LOC’s (Letter of Credits).
  • Anticipate and plan for developments and regulation changes relative to international trade through professional memberships and specialist publications.
  • Ensure import administration and reconciliation that is audit ready at all times.
  • Ensure a complete and accurate set of HS CODE master data in the both the Export and Import databases.  Ensure a full audit trail of HS CODE decisions.
  • Link HS CODE assignment to external guidance (Ernst & Young, Grant Thornton, etc.), HMRC Binding Tariff Information (BTI) and/or extrapolation from like for like Cochlear items.
  • Where there is insufficient precedent or clear-cut classifications for new or changing items, collaborate with the Cochlear Tax Manager to secure 3rd party or HMRC guidance.
  • Ensure a fully populated set of ORIGIN master data in Import and Export databases and ensure that those accountable for defining origin provide complete and up to date data.
  • Through regular audits, routinely ensure that approved import customs clearance agents are declaring Cochlear imports in accordance with the HS CODE master data, taking corrective actions when required
  • In the event of an importation via a non-approved Cochlear customs clearance agent, ensure compliance to Cochlear standards or transfer to an approved agent.
  • Together with Cochlear Finance Team reconcile the Management Support System (MSS) reports provided by HMRC with customs agent activity.  Standardise and streamline the reconciliation.
  • Work consistently towards the achievement and retention of authorised economic operator (AEO) status.
  • Complete monthly HMRC reconciliation for sign off by senior management team.
  • Prepare for HMRC audits and visits as and when announced.
  • Proactively seek opportunities to reduce duty and/or improve cash flow through fully compliant means.
  • Support export trade compliance.  Apply the IATA dangerous goods regulations (IATA DGR) in the correct way.
  • Review and update all process documentation in Cochlear document management system.
  • Provide support to distributors to ensure return invoices are compliant for import.  


  • Manage communications and relations with internal/external customers, suppliers and stakeholders.
  • Establish, maintain and improve key stakeholder relationships
  • Seek ways to align our ways of working with our customs clearance agents to ensure our imports clear customs in the most efficient and low cost way.  Know their processes.
  • Develop and maintain training material to provide an understanding of import processes and procedures.  Provide training to relevant team members where appropriate.

Analysis, Evaluation and Problem Solving

  • Identify and implement KPI’s and report on achievements against plan.
  • Contribute to departmental Service Level Agreements (SLAs), to ensure excellent service delivery

You will need to have:

  • Educated to at least A ‘level or equivalent.  Import / Export professional with proven experience of Import/export regulations and procedures and custom clearance procedures.   Experience within a freight forwarding environment and / or knowledge of 3PLs would be beneficial.
  • Expert level understanding of tariff code processes and clearance of imported goods.
  • Competent at using all online portals (EU/HMRC) associated with the management of imports and exports.
  • Advanced Microsoft Excel Skills
  • Working knowledge of HMRC regulations and compliance.
  • Experience within medical device or healthcare environment, in particular working with the NHS as a customer would be beneficial.
  • Exceptional document handling, control and management.
  • Experience of GDP (Good Distribution Practice) and QMS (Quality Management System) environments.
  • Qualified in the IATA dangerous goods regulations (IATA DGR) in order to ensure full compliance.
  • Proficient in Microsoft applications and experience of Oracle inventory applications.
  • A strong collaborator with ability to build professional relationships with colleagues and external partners.
  • Excellent written and verbal communication skills and eye for detail.
  • Knowledge of forecasting techniques.
  • Contribute positively to team performance.
  • A strong collaborator, used to building great relationships with stakeholders.
  • Knowledge and ability to demonstrate internal and external customer management.


Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™).

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.


Advertised: GMT Daylight Time
Applications close:

Back to search results Apply now

Share this:

| More