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Senior Site Engineer

Apply now Job no: 609866
Work type: Permanent
Location: Beijing
Categories: IT, Asia Pacific, Individual Contributor

Key Incumbent requirements:

Minimum:

  • At least 7 years of relevant IT Service Support experience based on ITIL framework
  • MCSA or MCP or similar work experience
  • Strong technical background in client side of Outlook, Active Directory, Windows Client OS,
  • MS Office365
  • Basic understanding of ITIL Service Life Cycle Management
  • Engineer-level knowledge in one or more technical disciplines among networking (data,
  • voice), server, hosting, storage, security concepts within the IT space
  • Ability to operate effectively within structured frameworks, to deliver high quality work and accurate reporting on performance and service delivery
  • Minimal mastery of key team competencies:

    • goal driven
    • Customer focused: able to understand the business requirements to enable delivery

      of solutions to meet customer needs.

    • take initiative and work autonomously
    • flexibility
    • collaboration
    • analytical thinking: able to convey information clearly and succinctly, and adapt style
    • to meet users’ differing levels of IT knowledge and competence
  • Strong Written & Verbal English Skills
  • Can adapt well in a Matrix reporting environment (Functional vs Disciplinary Manager).

 

Ideal:

  • More than 10 years of IT Service Support experience based on ITIL framework
  • Strong problem resolution skills
  • Knowledge of SCCM and VMWare Service Manager application
  • Working experience in managing the backups of HP Connected Backup and strong

    understanding of GUI functionality

  • ITIL Certification
  • Excellent written and verbal English communication skills
  • High level of empathy (to support the customer focused key competency)
  • Training skills
  • Strong level of creativity
  • Ability to work autonomously
  • Demonstrate the ability to propagate the Team Competencies to other team members

Advertised: China Standard Time
Applications close: China Standard Time

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