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Customer Service Coordinator

Apply now Job no: 610243
Work type: Permanent
Location: Oslo
Categories: Customer Service, Western Europe, Individual Contributor

Are you experienced in customer service? Do you have experience in processing phone and email customer orders and requests working with an ERP system? Are you looking to do something really meaningful with your skills? Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to contribute to the research and development of life changing products with Cochlear, an iconic Australian Company, leading the world in implantable hearing solutions.

We have a current opportunity within our Nordic team based in Oslo. The team focus on providing customer service across the Nordics (Sweden, Denmark, Finland and Norway).  The role is for an experienced Customer Service Coordinator working within the Customer Service team and will have the key focus to support the Norwegian current customers, professional customers and future customers.

This role will see you work as part of a team to handle complex enquiries which will require your skills in data accuracy and attention for detail, coordination of order and delivery of our products to customers or clinics, handle and report complaints, handle and administrate repairs of customers devices and assist with planned sales events and campaigns. You will also handle daily logistics, handling packages to be sent out to customers, which means a flexible work environment with different new tasks appears daily. Overall this is a role which you can utilize your time management, data accuracy and strong customer service skills to work in a role which will be rewarding for you as you get to work with a great team and customers.

Why is this role right for you?

  • You have excellent Norwegian skills – verbal and written and comfortable to communicate in English. Communication skills in Danish or any other Nordic language is a big advantage.
  • You really enjoy being in customer service and looking for a role where the focus is ensuring quality of service and support
  • You have experience working with ERP System (such as Oracle or Equivalent)
  • You have a high level of data accuracy
  • You are a team player
  • You are an organised person
  • You enjoy a fast paced environment
  • You are comfortable with and enjoy selling
  • You will experience an engaged workplace, motivated team mates and supportive Manager
  • You are mid-career with 5 or so years’ experience in a similar role, preferably from a medical device company


 A Little Bit About Cochlear

Cochlear’s global mission is to help people hear and be heard. Cochlear Nordic AB is the sales and marketing organisation of Sweden, Norway, Finland and Denmark.  Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Headquarter for Cochlear Nordic AB is situated in Mölnlycke, 10 minutes from the city center of Gothenburg, the Nordic headquarters employs sales, marketing, professional training and customer service. In this key role you will work closely with the Nordic organisation, the customers and the European Regional Headquarters located in Switzerland.


Does this sound of interest to you? Of course it does, where else would you be able to be an integral part of helping people hear and be heard? So what are you waiting for? If you feel your skills and experience match what we have mentioned then Apply Now!

Or maybe you want to learn more about Cochlear first, you can simply head to our website



Advertised: W. Europe Daylight Time
Applications close: W. Europe Daylight Time

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