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Reimbursement Order Specialist I - Intake

Apply now Job no: 610336
Work type: Permanent
Location: Centennial, Colorado
Categories: Reimbursement, North America, Individual Contributor

Job Title:      Reimbursement Order Specialist I - Intake

Change people’s lives and love what you do!  Cochlear develops world-leading medical devices that help people hear. As the top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

About the role

In order to help cochlear implant recipients gain access to the latest technology, we are recruiting for a Reimbursement Order Specialist I – Intake.

To be successful in this role, you will efficiently process all incoming correspondence via fax, mail and e-mail and will provide exceptional service when responding to customer inquiries. You’ll work collaboratively with the Reimbursement Operations team to ensure that each order placed is qualified for processing. This technical role supports the reimbursement order placement process by understanding and adhering to the appropriate insurance plan, warranty policy and ensuring all required documents have been received prior to processing.

  • Location: Centennial, CO at our Americas Head Office
  • Comprehensive training includes classroom and hands-on instruction.
  • Schedule: This full-time position requires flexibility to work an eight-hour shift between 7:00am-6:00pm, Monday through Friday. In order to best serve our customers, occasional overtime may be required.

Key Responsibilities

  • Navigate business systems, utilize applicable software and company provided tools to ensure that each order placed is qualified for processing.
  • Follow the qualified order checklist process to ensure that all necessary information to progress an order is gathered and entered into the system prior to formal processing.
  • Ensure each item being ordered is billable under the insurance plan.
  • Review all orders to ensure that no orders are billed to insurance where the item is still under warranty.
  • Identify areas of improvement during the order placement and audit process.
  • Understand eligibility for all recipients and clinicians placing new orders.
  • Process incoming correspondence via fax, mail and e-mail within 24 hours of receipt.
  • Distribute incoming emails to the appropriate department representative and respond to general email inquiries.

Key Requirements

To add value to Cochlear in this role you'll be able to demonstrate the following skills and experience in your application and at interview:

Key Incumbent Requirements: Minimum

  • High School Diploma or equivalent.
  • 1+ year(s) of customer service experience.
  • Strong computer skills (preferably in Microsoft Office) and experience utilizing common office resources (phone, fax, copier, and email).
  • Must be able to work independently, possess strong organizational skills, successfully multi-task, and prioritize appropriately.
  • Strong verbal and written communications skills.
  • Ability to work in a fast-paced environment and balance/manage multiple and changing priorities.
  • Must be detail-oriented and able to meet deadlines.
  • Flexible to work overtime and some weekends.

Key Incumbent Requirements: Ideal

  • Prior experience / knowledge in healthcare insurance verification and/or authorization for Medicare, commercial insurance and/or multiple Medicaid state programs.
  • Knowledge of Oracle and/or Brightree.
  • Experience with Durable Medical Equipment (DME) reimbursement.
  • Bilingual in English and Spanish.

Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.

Working at Cochlear Americas:

  • Work with dedicated and passionate colleagues to help more people hear
  • Highly collaborative global team environment
  • Opportunities for growth and development
  • Competitive salary and bonus
  • Comprehensive benefits including medical, dental, vision, life insurance, retirement plans, paid holidays/vacation, tuition reimbursement, and extended Paternity Leave.
  • State of the art facility with great work/life balance conveniences (onsite gym, wellness programs, dry cleaning services, company-sponsored monthly food truck and more!)

Cochlear Globally:

Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located in Sydney, Australia where we design and manufacture the leading cochlear implant devices in the world. A success story in the commercialization of R&D, Cochlear has more than 60% share of the global market, employs more than 3,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. We have provided more than 550,000 implantable devices, helping people of all ages to hear and connect with life’s opportunities. Cochlear can offer:

  • The Work - A high impact job supporting world leading technology
  • The Organization – A global leader in active implantable medical device hearing technology
  • The Opportunity – To make a difference to the quality of people's lives and grow your career

As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit for more information.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local lawIn addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.

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