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Senior Business Controller Sydney
Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Due to continued growth in the business, we are looking for a Senior Business Controller for our finance team based in the Sydney Head Office at Macquarie University.
Product Manager - Customer Experience Houston
We are looking for a creative and insightful Product Manager to support the evolution of care delivery and customer service to Cochlear Implant recipients and their care networks.
Marketing Manager Houston
We are looking for a dynamic Marketing Manager to lead customer engagement programming. You will be challenged as part of an innovation-focused start up team to rethink how Cochlear meaningfully engages with customers at every stage of their hearing journey.
Finance Business Analyst Sydney
Are you a commercially focused financial professional, savvy with systems and looking to grow your career? Than this is an excellent opportunity for you to lead the consolidation and reporting of Global financial forecasting, support the Global Planning Team in delivering Group planning initiatives.
Finance Continuous Improvement Manager (6 month Fix Term Contract) Addlestone
This is a 6 month FTC to ensure the Finance function is able to carry on the planned process improvement initiatives that are to be delivered and free up the existing business resources to support BREXIT. This position is responsible for supporting the Regional Accounting Manager and the EMEA Regional Process Owners in creating operational excellence through standardising processes, monitoring process effectiveness and improving the performance of the organisation to meet the agreed goals related to quality, productivity and efficiency. Enabling the finance function to build a path to building a “Best in Class” commercial organisation.
Customer Service Representative (Maternity Leave Contract) Sydney
Do you have skills in Customer Service? Imagine using those skills to help people around the world to hear again. Cochlear, a world-leader in implantable hearing solutions, has a rare opportunity for a Customer Service Representative to work on diverse, challenging and rewarding initiatives that make a real difference to the lives of the hearing impaired.
Technical Application Specialist Hannover
Zur Verstärkung unseres regionalen Teams in Südwestdeutschland suchen wir im Großraum Frankfurt, Mannheim, Karlsruhe und Mainz zum nächstmöglichen Zeitpunkt eine/n Technischen Spezialisten (m/w/d) für Hörakustik und Audiologie
Sr. Process Improvement Manager Centennial
Bring your LSS Black Belt and join the organization making a difference to millions of people around the world by allowing them to hear and be heard! Cochlear is hiring a Sr. Process Improvement Manager in our America's Headquarters office in Centennial, Colorado!
Legal Counsel - Latin America Panama
Fantastic opportunity due to business expansion in Latin America for an experienced Lawyer with strong contractual and commercial experience to take a regional counsel role based in our regional headquarters in Panama. Cochlear has recently established direct operations in Colombia and Mexico. There is a broad range of international work. This position is to provide support and guidance to the Latin America sales region. You will also support on global projects, policies and other key business areas. It would be great if you have experience in a life science environment in private practice or in-house. This is a first-time role and would suit an energetic candidate with a “can do attitude”. Must be an English and Spanish speaker and Portuguese would be advantageous.
Clinical Project Manager Denver
Use your knowledge and experience in coordinating and conducting clinical research studies with cochlear implant recipients to work for a world leader and make a difference to people around the world. Person will be responsible for supporting Advanced Innovation research and technology development. This role is involved in multiple aspects of clinical research, including implementation of internal and external studies. • Top 100 medical device company and market-leader in implantable hearing devices • Work with clinicians, scientists, engineers, and patients to test novel stimulation met hods. • Gain mastery of Cochlear’s present and future technologies.
DSP Engineer Sydney
Develop Digital Signal Processing (DSP) algorithms to process speech and sound to help those with severe hearing loss. Based at our iconic Macquarie University headquarters in Sydney.
Senior Manager, Finance Operations Tokyo
For Finance & operation, to be an integral part of achieving company goals & objectives by managing respective function (such as Customer Services, Logistics and Accounting), demonstrating strong leadership and people management skills.
Import Specialist Addlestone
This is a fantastic opportunity to work within the centre of excellence for the importation of goods into EMEA. The role holder will be the subject matter expert (SME) for international trade documentation and trade compliance within EMEA; be responsible for on-going and rigorous compliance of imported goods and associated documentation to all relevant UK and EU Customs legislation and will deliver high-quality customer experience and value creation
Customer Service Coordinator Reimbursement (m/w/d) Hannover
Zur Unterstützung für unseren Kundenservice suchen wir zum nächstmöglichen Zeitpunkt für unseren deutschen Standort in Hannover eine/n Mitarbeiter im Kundenservice (m/w/d)
Customer Service Analyst (m/w/d) B2B Hannover
Customer Service Analyst B2B (m/w/d): To provide data driven insights on Customer Service processes and support the creation and tracking of related KPI´s. The Customer Service Analyst handles all reporting inquiries across the CRM systems like OBIEE, SFDC etc. and levels like service, product, data, etc. The role has a strong focus on process efficiency and effectiveness, as well as revenue and potentials. Main areas are customer base after sales business. The Customer Service Analyst will be capable to perform customer service coordinator BAU tasks und handle related inquiries. Customer Service Analyst will cooperate closely x-functional with the Customer Service Teams, Sales, Marketing and Clin.-Tech. teams. The CS Analyst communicates on a high professional level and works with minimal supervision. The CS Analyst is Team, sales and revenue oriented.
Director, Market Access & Government Affairs - Japan Tokyo
Cochlear now has a unique opportunity to appoint an experienced Government Affairs and Market Access professional in Japan to raise awareness of hearing health and reduce barriers to customer access. The role will focus on delivering expanded access to existing and new Cochlear implantable hearing solutions in Japan through a range of short, medium and longer term external market development activities. As a member of Cochlear Japan’s Leadership Team, the Director of Government Affairs & Market Access will have the ability to develop and implement the Government Affairs and Market Access strategy for an organization that is leading the world in implantable hearing solutions.
Engagement Manager Addlestone
This is a pivotal role, directly linked to the growth strategy of Cochlear within the UK, Ireland and South Africa. The role is dedicated to support the Candidate through their hearing journey to long term engagement with Cochlear. As Engagement Manager, you will be responsible for managing a team of Engagement Specialists (field and office based) in order to maximize outcomes and individuals performance growth. Aligned to the Sales & Marketing initiatives, you will support the Engagement Specialists within the DTC initiative to smooth the patient pathway through awareness and education with key stakeholders within Audiology and ENT departments across the UK, Ireland and South Africa. Additionally, through direct consumer engagement the team will be responsible for supporting candidates through their journey to surgery. This role will suit somebody with leadership skills, who is able to motivate and mentor a tight team, who will be geographically spread across the UK, Ireland and South Africa (partners). You will be able to manage your own time across both desk and field based activities. You will have highly developed interpersonal and communication skills, detailed knowledge of the end to end customer journey. You will be accountable for KPIs and your team’s management of the CRM system
Baha Business Manager (North East UK) Addlestone
Come and join an established and successful Team. Your challenge is to develop and deliver the UK and Ireland Baha and Vistafix sales strategy in the North East. You will also be instrumental in delivering agreed sales revenues in this region. bring your expertise to assist in growing the market for Baha and Vistafix products as part of the overall UK and individual territory sales objectives.
Territory Service Manager-South China Guangzhou
Supervise and support service to improve customer satisfaction on both user pay and government tender segmens. • Engage with partners to make Cochlear recipients service more effective and convenient • Provide direct service • Service team management
Volunteer Programme Manager Addlestone
This is a great opportunity to work in a forward thinking and engaging Marketing Team. Do you have experience in gaining customer insight and translating this to build engagement? This position will requires you to have the ability to resolve business challenges that deliver benefits for Cochlear’ s customers. The successful person will implement the global strategy to build a support network for those with hearing loss through an existing customer network. The focus of this role will be to develop a quality volunteer programme to support consumers and drive business growth. You will execute globally defined strategies through multiple avenues including, consumer outreach, advocacy, community education, and Cochlear branding opportunities; and will focus on volunteer engagement, empowerment and development by establishing strong community and charity relationships, promoting Cochlear to the public and supporting candidates and recipients through volunteer mentoring.

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