Job Title: Accounts Receivable Collections Supervisor
Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As the top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
About the role
In order to help improve operational efficiency at Cochlear, we are recruiting for an Accounts Receivable Collections Supervisor in our Americas head office based in Centennial, CO.
To be successful in this role, you will manage the day-to-day operations of the Accounts Receivable Department Collections team, coordinating with other departments on company initiatives that impact the Accounts Receivable Department. In addition, you will setup new accounts, update existing accounts, and will review credit reports to evaluate and suggest account credit limits. This role is responsible for gathering and analyzing financial data about clients, including pay history, earnings and purchase activities. In this role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation by applying your knowledge of team management, collection efforts, credit management and reporting.
- Manage and lead the Accounts Receivable Collections team including staffing, training, engagement and performance reviews.
- Manage collection portfolio of customers as assigned. Identification and resolution of collections issues.
- Adhere to existing Cochlear Americas, Global Credit and Collection Policy.
- Set up new accounts daily managing credit applications, email, fax and answer general questions from internal customers.
- Update accounts including address changes, facility name changes, troubleshooting, research, etc.
- Provide credit references upon customer request.
- Complete vendor request forms.
- Manage all credit holds.
- Daily/Weekly/Monthly Collection metrics and month-end close processing.
- Participate as needed on project teams for process improvements.
- Responsible for continuous improvement activities by developing and implementing efficiencies within the department that will add value to the process.
To add value to Cochlear in this role you'll be able to demonstrate the following skills and experience in your application and at interview:
- Bachelor of Business Administration, Accounting or Finance and/or equivalent experience
- 2-3+ years as Credit Analyst and must have knowledge of the collection processes
- Previous experience as a team lead, supervisor or acting in a mentorship capacity
- Computer literate; excellent verbal and written communication skills; ability to work under pressure and meet daily productivity and quality standards; ability to work within a team environment and maintain a positive attitude
- Ability to communicate effectively and in a professional manner
- Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement)
- Knowledge and application of metrics and reporting
Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.
Working at Cochlear Americas:
- Work with dedicated and passionate colleagues to help more people hear
- Highly collaborative global team environment
- Opportunities for growth and development
- Competitive salary and bonus
- Comprehensive benefits including medical, dental, vision, life insurance, retirement plans, paid holidays/vacation, tuition reimbursement, and extended Paternity Leave.
- State of the art facility with great work/life balance conveniences (onsite gym, wellness programs, dry cleaning services, company-sponsored monthly food truck and more!)
Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is in Sydney, Australia where we design and manufacture the leading cochlear implant devices in the world. A success story in the commercialization of R&D, Cochlear has more than 60% share of the global market, employs more than 3,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. We have provided more than 550,000 implantable devices, helping people of all ages to hear and connect with life’s opportunities. Cochlear can offer:
- The Work - A high impact job supporting world leading technology
- The Organization – A global leader in active implantable medical device hearing technology
- The Opportunity – To make a difference to the quality of people's lives and grow your career
As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit www.cochlear.us/careers for more information.
Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.
Relocation: Relocation for this position is not available.
Schedule: 9:00am-6:00pm, Monday through Friday.