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Patient Account Collections Specialist II

Apply now Job no: 610328
Work type: Permanent
Location: Lone Tree, Colorado
Categories: North America, Individual Contributor, Reimbursement

Job Title:     Patient Account Collections Specialist II

Cochlear develops life-changing medical devices that help people hear. As the top 100 medical device company and market leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Cochlear is headquartered in Sydney, Australia with offices in more than 20 countries around the globe.

About the Role

The Patient Account Collections Specialist II is responsible for providing exceptional service by acting with a sense of urgency to perform collection follow-up with patients regarding open accounts receivable and/or delinquent accounts while demonstrating a high degree of knowledge, integrity, and empathy in all aspects of team performance and operations. This position is located in Cochlear Americas head office based in Lone Tree, CO.

Primary responsibilities involve contacting patients to pursue account resolution, explaining and reviewing account activity with patients, extending payment options and collecting payments.  In this role, you will perform comprehensive reviews and follow-up activities that facilitate reimbursement of services rendered.

To be successful in this role, you will use your experience in accounts receivable and/or collections to review and manage the overall health and status of patient accounts. You will work collaboratively with Reimbursement Billing and other cross-functional teams to ensure the comprehensive follow-up and resolution of all open patient balances.

Key Responsibilities

  • Actively work on all open patient balances from reimbursement, self-pay accounts, and unreturned processor AR to pursue payment.
  • Perform various collection actions including contacting patients by phone and via email, processing patient payments and payment plans, generating and sending out invoices and statements.
  • Review and recommend/perform write off/adjustments of balances with management approval as appropriate.
  • Send notices for unreturned processors and transfer to recipient responsibility when needed.
  • Participate in the phone queue and mail out return labels/boxes as requested.
  • Manage service agreement contracts to include generating refunds and expired credit cards.
  • Responsible for being a subject matter expert (SME) on patient balances, credit holds and payment plan options.
  • Interact with third party collection agency as necessary by researching and responding to weekly inquiries.

Key Requirements

To add value to Cochlear in this position you will be able to demonstrate the following skills and experience in your application and at interview:

Key Incumbent requirements: Minimum:

  • High School Diploma or equivalent
  • 2-3+ years in medical billing / collections experience with knowledge of the medical collection processes
  • Familiarity with medical terminology, claims processing guidelines, and federal insurance regulations
  • Working knowledge of basic A/R principles, familiarity in working with health insurance plans, Medicare, Medicaid and Explanations of Benefits (EOB’s)
  • Excellent computer skills (preferably in Microsoft Office) and experience utilizing common office resources (phone, fax, copier, and email)
  • Excellent verbal and written communication skills


  • Strong background specifically in commercial or patient collections
  • Durable Medical Equipment (DME) background
  • Familiarity with Brightree and Oracle

Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.

Working at Cochlear Americas:

We are currently located in Centennial off Arapahoe Road. We will be moving in Spring 2020 to our newly renovated location off I-25 & Lincoln Avenue, an 8-minute walk from the light rail station. We will have exciting new amenities such as an on-site café, gym and group fitness room and will offer the same excellent employee benefits that will now include a 50% RTD Flex Pass subsidy.

Visit our careers site at to learn more about current openings!

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local lawIn addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.

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