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Recipient Account Collections Specialist II

Apply now Job no: 610328
Work type: Permanent
Location: Centennial, Colorado
Categories: Reimbursement, North America, Individual Contributor

Job Title:     Recipient Account Collections Specialist II

Cochlear develops world-leading medical devices that help people hear. As the top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Change people’s lives and love what you do!

About the Role

The Recipient Account Collections Specialist II is responsible for providing exceptional service by acting with a sense of urgency to perform collection follow-up with patients regarding open accounts receivable and/or delinquent accounts while demonstrating a high degree of knowledge, integrity, and empathy in all aspects of team performance and operations. This position is located in Cochlear Americas head office based in Centennial, CO.

Primary responsibilities involve contacting patients to pursue account resolution, explaining and reviewing account activity with patients, extending payment options and collecting payments.  In this role, you will perform comprehensive reviews and follow-up activities that facilitate reimbursement of services rendered.

To be successful in this role, you will use your experience in accounts receivable and/or collections to review and manage the overall health and status of patient accounts. You will work collaboratively with Reimbursement Billing and other cross-functional teams to ensure the comprehensive follow-up and resolution of all open patient balances.

Key Responsibilities

  • Actively work on all open patient balances from reimbursement, self-pay accounts, and unreturned processor AR to pursue payment.
  • Ensure collections are pursued in accordance with Cochlear's policy and procedures and in compliance with all federal and state guidelines.
  • Perform various collection actions including contacting patients by phone and via email, processing patient payments and payment plans, generating and sending out invoices and statements.
  • Review and recommend/perform write off/adjustments of balances with management approval as appropriate.
  • Send notices for unreturned processors and transfer to recipient responsibility when needed.
  • Participate in the phone queue and mail out return labels/boxes as requested.
  • Manage service agreement contracts to include generating refunds and expired credit cards.
  • Generate reports for exchanged processors.
  • Responsible for being a subject matter expert (SME) on patient balances, credit holds and payment plan options.
  • Interact with third party collection agency as necessary by researching and responding to weekly inquiries.

Key Requirements

To add value to Cochlear in this position you will be able to demonstrate the following skills and experience in your application and at interview:

Key Incumbent requirements: Minimum:

  • High School Diploma or equivalent
  • 2-3+ years in medical billing / collections experience with knowledge of the medical collection processes
  • Familiarity with medical terminology, claims processing guidelines, and federal insurance regulations
  • Working knowledge of basic A/R principles, familiarity in working with health insurance plans, Medicare, Medicaid and Explanations of Benefits (EOB’s)
  • Excellent computer skills (preferably in Microsoft Office) and experience utilizing common office resources (phone, fax, copier, and email)
  • Ability to work within deadlines and meet goals 
  • Excellent verbal and written communication skills
  • Highly organized, strong attention to detail, proven problem-solving skills


  • Strong background specifically in commercial or patient collections
  • Durable Medical Equipment (DME) background
  • Familiarity with Brightree and Oracle

Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.

Working at Cochlear Americas:

  • Work with dedicated and passionate colleagues to help more people hear
  • Highly collaborative global team environment
  • Opportunities for growth and development
  • Competitive salary and bonus
  • Comprehensive benefits including medical, dental, vision, life insurance, retirement plans, paid holidays/vacation, tuition reimbursement, and extended Paternity Leave.
  • State of the art facility with great work/life balance conveniences (onsite gym, wellness programs, dry cleaning services, company-sponsored monthly food truck and more!)

Cochlear Globally:

Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located in Sydney, Australia where we design and manufacture the leading cochlear implant devices in the world. A success story in the commercialization of R&D, Cochlear has more than 60% share of the global market, employs more than 3,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. We have provided more than 550,000 implantable devices, helping people of all ages to hear and connect with life’s opportunities.

As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit for more information.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local lawIn addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.

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