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Clinical Support Engineer

Apply now Job no: 610479
Work type: Permanent
Location: Centennial, Colorado
Categories: Engineering, North America, Individual Contributor

Job Title:      Clinical Support Engineer

Change people’s lives and love what you do!  Cochlear develops world-leading medical devices that help people hear. As the top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

About the role

In order to help Cochlear support its products in the field, we are recruiting for a Clinical Support Engineer in our Americas head office based in Centennial.

To be successful in this role you’ll be able to use your skills as a Clinical Support Engineer and experience in clinical or surgical settings to develop tools for the investigation of field issues and propose solutions to those issues.  You will also be able to use those skills to help train the field force at large on scientific concepts related to the function of our products.  You’ll work collaboratively with clinical, regulatory, sales, marketing, operations and our global manufacturing partners to address technical issues arising during various portions of the product lifecycle. This technical role is responsible for providing acute and sustaining engineering support to internal and external customers.

In this role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation by applying your knowledge of biomedical engineering to field issues.  You will know you've been successful in this role when you have analyzed and synthesized the feedback provided by customers about field issues, escalated this feedback and provided solutions directly to that customer or through the field force serving those customers. This role is not a product development role; it is a true field engineering role providing advanced product support for medical devices.

Key Responsibilities

  • Provides feedback on technical issues and helps identify areas for product improvement based on customer feedback  
  • Provides technical guidance to field staff, including developing tools for Field Investigations
  • Provides technical training and education
  • Provides advanced product support for medical devices including all components of cochlear implants
  • Travel to customer sites (clinics, hospitals, surgery centers, etc.) for product investigations, attend surgeries and train customers and field staff as needed.

Key Requirements

To add value to Cochlear in this role you'll be able to demonstrate the following skills and experience in your application and at interview you will:

  • Master’s Degree in Biomedical Engineering, Engineering, or related field with minimum of 5 years’ experience in electronics or medical device support or validation. Implantable device field support highly preferred.
  • Must be able to travel up to 40% of the time.
  • Demonstrate how your experience in a medical/regulated setting (other medical industry /hospital environment) could translate to being a clinical engineer at Cochlear Americas
  • Demonstrate how well you convey concepts using your verbal and written communication skills
  • Provide examples of your experience using software and hardware measurement equipment
  • Provide examples of how you have or how you would interact effectively with allied health professionals, like engineers, physicians and the public at large given previous work experience
  • Provide examples of how you have applied laboratory/bench-based practices/procedures to field problems

Working at Cochlear Americas:

  • Work with dedicated and passionate colleagues to help more people hear
  • Diverse culture
  • Highly collaborative team environment
  • Opportunities for growth and development
  • Competitive salary, benefits and bonus
  • State of the art facility with great work/life balance conveniences  (daily on-site coffee barista, onsite gym, dry cleaning services and more)

Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.

Cochlear Globally:

Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located in Sydney, Australia where we design and manufacture the leading cochlear implant devices in the world. A success story in the commercialization of R&D, Cochlear has more than 60% share of the global market, employs more than 3,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. We have provided more than 550,000 implantable devices, helping people of all ages to hear and connect with life’s opportunities. Cochlear can offer:

  • The Work - A high impact job supporting world leading technology
  • The Organization – A global leader in active implantable medical device hearing technology
  • The Opportunity – To make a difference to the quality of people’s lives and grow your career

As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit for more information.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local lawIn addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.

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