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Customer Service Specialist

Apply now Job no: 610565
Work type: Permanent
Location: Centennial, Colorado
Categories: Customer Service, North America, Individual Contributor

Job Title:       Customer Service Specialist  

Change people’s lives and love what you do!  Cochlear develops world-leading medical devices that help people hear. As the top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

 About the role

The Customer Service Specialist will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients.  This role requires an appropriate sense of urgency in answering their questions and resolving any service issues.  The Customer Service Specialist will provide responsive and complete service to Cochlear’s customers through inbound and outbound call interactions.  The Customer Service Specialist will demonstrate a high degree of integrity, empathy, sensitivity and patience for the hearing impaired along with respect for member's privacy in responding to customer inquiries. 

  • Location: Centennial, CO at our Americas Head Office
  • Comprehensive training classes, including classroom and hands-on instruction.
  • Schedule: This full-time position requires flexibility to work an eight-hour shift between 6:00am-6:00pm, Monday through Friday. In order to best serve our customers, occasional overtime may be required, including Saturday mornings from 8:00am-12:00pm.

Key Requirements 

To add value to Cochlear in this role you'll be able to demonstrate the following skills and experience in your application and at interview:

  • Provide world class customer experience 
  • Anticipating customer's product and service needs, assisting in navigating insurance process, placing orders, and collecting/processing payment on entered orders.
  • Utilize multiple programs and systems across dual monitors while answering questions over the phone

Minimum

  • 2 years prior customer service experience
  • High School Diploma or equivalent
  • Excellent verbal and written communication skills
  • Positive phone demeanor and proven ability to interact effectively with customers and colleagues
  • Proven ability to resolve complex customer service issues in a timely, effective manner.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Intermediate computer skills in various software packages, including Microsoft Office and various web-based programs

Ideal:

  • Bachelor’s degree
  • Bilingual in English and Spanish is a plus
  • 1+ year(s) of experience in the medical field

Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.

Working at Cochlear Americas:

  • Work with dedicated and passionate colleagues to help more people hear
  • Highly collaborative global team environment
  • Opportunities for growth and development
  • Competitive salary and bonus
  • Comprehensive benefits including medical, dental, vision, life insurance, retirement plans, paid holidays/vacation, tuition reimbursement, and extended Paternity Leave.
  • State of the art facility with great work/life balance conveniences (onsite gym, wellness programs, dry cleaning services, company-sponsored monthly food truck and more!)

Cochlear Globally:

Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located in Sydney, Australia where we design and manufacture the leading cochlear implant devices in the world. A success story in the commercialization of R&D, Cochlear has more than 60% share of the global market, employs more than 3,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. We have provided more than 550,000 implantable devices, helping people of all ages to hear and connect with life’s opportunities. Cochlear can offer:

  • The Work - A high impact job supporting world leading technology
  • The Organization – A global leader in active implantable medical device hearing technology
  • The Opportunity – To make a difference to the quality of people's lives and grow your career

As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit www.cochlear.com/careers for more information.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law.  In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.

Schedule: Flexibility to work an eight hour shift between 6:00am - 6:00pm, Monday through Friday. In order to best serve our customers, occasional overtime may be required, including Saturday mornings.

 

Advertised: Mountain Standard Time
Applications close:

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