We are seeking a highly motivated System & Data Lead (Product Configurations) to join our Operations team. You will be responsible for the coordination of the activities involved in ERP Order Entry System maintenance in relation to Product Lifecycle Management by working with different stakeholders across EMEA to improve the overall efficiency, ensuring correctness of Product Configurators (Oracle) in a regulated environment.

Ultimately deliver high-quality customer experience, operational excellence and value creation through the following accountabilities:

Accountabilities:

• Managing the set-up and maintenance of Product Configurators in ERP Oracle in close collaboration with EMEA Product Managers

        

• Being the single point of contact to Kuala Lumpur IT Support Team

   

• Mapping required new BOM (Bill Of Material) and Product Configurator structures and requested changes in ARIS system by working closely with Item Master Data Lead, Pricing Lead, Planning, Inventory & Logistics Team EMEA; Kuala Lumpur IT support team and Product Marketing EMEA

   

• Supporting the regional End of Life process by working with EMEA Product Marketing, Planning, Inventory & Logistics Team EMEA and other stakeholders for a timely and accurate Product Configurator update in Oracle Business Management system

   

• Consistently monitoring the correctness and comprehensiveness of the content in ARIS by tracking the change requests coming through the system

   

• Leading the UAT Testing conducted by Customer Service Teams for new Product Configurators and changes implemented and performing UAT Testing as and when required

   

• Updating Customer Service Teams about any Product Configurator related information

   

• Actively participating on Customer Service Monthly Update Call and assessing opportunities to improve Product Configurators and to save cost where possible

   

• Owning and keeping the Product Configurator Intranet Site up to date

   

• Provide ARIS training to new users and refresher training to current operators