Job Title: Engagement Manager
Change people’s lives and love what you do! Cochlear has been the global leader in implantable hearing for 40 years.
About the role
With continued focus on our customers, Cochlear Americas is hiring an Engagement Manager for the South Central/Gulf Coast region. The Engagement Manager will work collaboratively with Marketing, Sales and the Cochlear Provider Network. The Manager will be responsible for establishing strong community relationships, promoting Cochlear to the public, developing and supporting consumer sales strategies, as well as recruiting, training and developing qualified Cochlear Community volunteers within an assigned territory. The Manager will be responsible for the strategic execution of programs through the use of a strong volunteer network focused on market growth through such avenues such as consumer outreach, community education, and Cochlear branding strategies.
- Implement consumer sales and marketing strategies aimed at increasing candidate lead base for Cochlear implantable technology; strategies include but are not limited to executing community events, hosting Cochlear Community meetings, establishing strategic community relationships, and developing consumer support for clinics
- Increase candidate conversions and mentoring candidate leads through the hearing journey by providing resources, accurate information and guidance in a proactive manner and engaging Cochlear Community volunteers to assist in sales process
- Take lead responsibility in supporting Cochlear Provider Network clinics with candidate identification, regular clinic follow-up, clinic awareness and educational events and candidate mentoring utilizing volunteer network
- Responsible for all consumer-facing events including planning, logistics and management of consumer leads from each
- Assist with general awareness and education on candidacy criteria for Cochlear implantable technology to the following: educators, teachers, speech pathologists, early interventionists, and teachers of the deaf
- Recruit and manage Cochlear Community volunteers in assigned territory within the scope of the budget
- Develop relationships with key clinical partners and earn “trusted advisor” status
To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:
- Bachelor’s Degree
- Demonstration of strong written, verbal and public speaking proficiency in both Spanish and English
- Strong telephone and email skills are a must
- Strong interpersonal skills displayed across diverse demographics with the ability to effectively manage people in large geographic areas
- Ability to work independently with minimal supervision
- Willingness to work in a fast-paced evolving business environment while maintaining a positive and flexible attitude
- Strong computer skills and good working knowledge of the Internet, Excel, Power Point, Word Applications and social networking websites
- Good working knowledge of key consumer groups
- Ability to lift 30 pounds
- Must possess a valid driver’s license
- Willingness to travel up to 50-60% of the time including extensive nights and weekends
- Non-profit development/fundraising, or sales and marketing background a plus
- Volunteer management experience helpful
- Audiology or hearing loss background a plus
While performing the duties of this job, the employee is regularly required to be in a stationary (seated/standing); utilizes business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.
While performing the duties of this job, the employee is regularly required to utilize comprehension, reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The work environment for this role is a home office environment.
Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.
Visit our careers site at www.cochlear.us/careers to learn more about current openings!
Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.