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Customer Support Specialist

Apply now Job no: 612230
Work type: Permanent
Location: Lone Tree, Colorado
Categories: North America, Individual Contributor

Are you looking for a position where you can help someone with hearing loss get the answers they can't find anywhere else? 

We are recruiting for a Customer Support Specialist to help our candidates along in their journey to find a hearing solution! This position is based in our Americas head office based in Lone Tree, CO.

To be successful in this role you’ll be able to provide candidates with world class service, guiding them through the process of taking the next steps on their hearing journey. You’ll work collaboratively with our Direct to Consumer Marketing team as well as the Regional Concierge Team to identify and engage with cochlear implant candidates.   

Key Responsibilities

Key responsibilities include educating candidates about the benefits of implantable hearing solutions, answering general inquiries, triaging candidate lead quality through dialogue with the customer and motivating candidates to take the next step in their hearing journey. 

Key Requirements

  • Prior telephone customer service experience   
  • “Inside Sales” experience preferred
  • Excellent verbal and written communication skills and ability to effectively communicate with the hearing impaired
  • Positive phone demeanor and proven ability to interact effectively with customers and colleagues
  • Ability to handle multiple tasks in a fast-paced environment

Physical & Mental Demands : The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to be in a stationary (seated/standing); utilizes business technology for work product delivery, communicate orally and in writing with others internal or external to the organization. 

MENTAL DEMANDS: While performing the duties of this job, the employee is regularly required to utilize comprehension, reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers.

WORK ENVIRONMENT: The work environment for this role is an office environment.

Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.

Advertised: Mountain Standard Time
Anticpated Application Closing:

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