Patient Account Collections Specialist
Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.
We offer a highly collaborative team environment, supportive leadership and room for advancement!
This role also offers a hybrid work environment with a combination of in-office and remote work from home.
About the role
In order to help support Cochlear’s recipients, we are hiring a Patient Account Collections Specialist in our Americas head office based in Lone Tree, CO. To be successful in this role, you will provide exceptional service by acting with a sense of urgency to perform collection follow-up with patients regarding open accounts receivable and/or delinquent accounts, while demonstrating a high degree of knowledge, integrity, and empathy in all aspects of team performance and operations.
- Contact patients to pursue account resolution, explaining and reviewing account activity with patients, extending payment options and collecting payments.
- Pursue reimbursement of services rendered and achieve accounts receivable resolution.
- Review and manage the overall health and status of patient accounts.
- Provide exceptional customer service while showing empathy to others.
In this role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation and delivering on our mission by applying your knowledge of accounts receivable and/or collections to review and manage patient accounts.
To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:
- High school diploma or equivalent
- 1-2 years of experience in medical billing/collections or 1-2 years of commercial collections experience
- Familiarity with medical terminology, claims processing guidelines, and federal insurance regulations
- Working knowledge of basic A/R principles, health insurance plans, Medicare, Medicaid and Explanation of Benefits (EOBs)
Physical & Mental Demands
The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to be in a stationary (seated/standing) position; utilizes business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.
While performing the duties of this job, the employee is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This role offers a hybrid work environment with a combination of in-office and remote work from home.
In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits:
Target Salary Rate for this position: $22.83/hour as well as a commission opportunity of 4% of base salary in addition to an annual bonus opportunity of 2% of base salary.
Medical, Dental, Vision, Life, AD&D, STD and LTD and Pet Insurance, 401K Matching, PTO (Vacation, Holidays, Floating Holidays, Sick and Volunteer Time Off), Tuition Reimbursement, Onsite Cafeteria and Gym, Transportation Supplementation, Maternity and Paternity Leave, Wellness Programs.
More about Cochlear
Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.
For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.
Visit our careers site at www.cochlear.us/careers to learn more about current openings! Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered.
Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.