Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always.
Cochlear Asia-Pacific, the fastest growing division of Cochlear Ltd, has a direct market presence in Japan, Korea, China, India, SE Asia and Australia & New Zealand. Our implantable hearing device portfolio includes cochlear implant systems (Nucleus®) and bone conduction implant systems (Baha®)
We are seeking a Clinical Specialist, who is focus on Chu-Shijkoku area, reporting to the Japan Western regional Manager based in our Osaka. In this role, the successful Clinical Specialist will have the opportunity to provide clinical trainings and support to new and existing cochlear implant programms / clinics in Chu-Shikoku area to meet the business outcomes.
Provide clinical expertise on Nucleus system to new and existing clinics in Japan.
Ÿ Support clinics within Japan with expertise on Nucleus systems and products.
Ÿ Provide specific clinical/marketing information and advice on surgeries, patient candidacy, selection, evaluation and post implantation management.
Ÿ Support customers through management of telephone queries, ensuring correct logging of call, and provision of relevant data to Clinical Services Co-ordinator for entry into global databases, handing appropriate issues to technical/service support or solving issues during call, following through on issues ensuring closure.
Ÿ If telephone queries relate to another regional division, ensuring that the relevant team counterparts are informed through the customer support process.
Ÿ Work as an active member of Clinical Team for programmed introduction of new products to customers
Ÿ Assist with the delivery of suitable training programs tailored to each clinic’s specific needs.
Ÿ Assist clinics with selection of suitable cochlear implant candidates and ensure understanding of the evaluation process.
Ÿ Assist in the provision of consultancy and counseling on difficult/challenging candidates and ensure management strategies are developed.
Ÿ Take an active role in the account management process.
Represent Cochlear Ltd at Congresses and Workshops.
Assist in the development and presentation of training modules for both external and internal use on specific areas related to cochlear implants.
Attend congresses and workshops and actively participate as part of the Cochlear team.
Assist with implementation of clinical professor education initiatives.
Assist with clinical trials and research and development projects
Trouble shoot new and existing product and provide feedback reports.
Help develop clinical programming and habilitation resources
Support validation & translation of Nucleus software products & support materials for Japanese market.
Provide clear and concise reports on time.
Key Incumbent requirements:
· Minimum 3 years’ experience working medical company.
· Strong enthusiasm for achievement of allocated budget
· Ability to analyze and stimulate the market
· Good team player
· Ability to travel extensively
· Business level spoken and written English skill for Cochlear’s internal processes and for better understanding of product and evidence based messaging.
· Demonstrate role model behavior as Clinical Specialist
· Masters Degree (or equivalent) in audiology / Speech-lauguage-hearing therapist license
Development Value of this role:
· Opportunity to work in the global leader company in the industry.
· Native level Japanese
Working for Cochlear:
Cochlear is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located on the campus of Macquarie University, Sydney, Australia to enable links to world leading hearing science research. A success story in the commercialisation of R&D, Cochlear has over 60% share of the global market, employs more than 3,500 people worldwide and operates directly in over 20 countries. Over 475,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution. Cochlear can offer:
- The Work - A high impact job supporting world leading technology
- The Organisation – A global leader in active implantable medical device hearing technology
- The Opportunity – To make a difference to the quality of people’s lives
As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit www.cochlearcareers.com for more information.
How to Apply:
Please submit your resume both ENGLISH and JAPANESE together and a covering letter detailing your suitability for this role. All applications will be considered and qualified candidates will be contacted.