Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always.
Cochlear Asia-Pacific, the fastest growing division of Cochlear Ltd, has a direct market presence in Japan, Korea, China, India, SE Asia and Australia & New Zealand. Our implantable hearing device portfolio includes cochlear implant systems (Nucleus®) and bone conduction implant systems (Baha®)
We are seeking a Clinical Specialist, reporting to the Western Regional Manager based in our Osaka office. In this role, the successful Clinical Specialist will have the opportunity to expand our business.
Accountability 1: Provide clinical expertise on Cochlear Implant and Baha systems o new and existing implant centers/clinics in Japan.
- Assist implant centers/clinics within Japan with advice, guidance, and training on patient candidacy, selection and evaluation, surgery, post implantation management, managing difficult/challenging cases, device programming issues, problems solving related to medical/surgical issues, device troubleshooting, etc.
- Assist centers/clinics with selection of suitable cochlear implant candidates and ensure understanding of the evaluation process.
- Assist in the provision of consultancy and counseling on difficult/challenging candidates and ensure management strategies are developed.
- Assist with the delivery of suitable training programs tailored to each center’s/clinic’s specific needs.
- Monitor and assess the quality of services provided by centers/clinics and identify when additional training or other interventions may be required.
- Work as an active member of Clinical Team for programmed introduction of new products to customers
- Responsible for device integrity testing and conveying the results to the managing healthcare professionals and the patient/family when appropriate. Understands the warranty policy and coordinates with customer service in cases of device failures. Prepares the integrity test report and submits it to the Regulatory Affairs on a timely basis. Reports issues via complaint management system (i.e. TrackWise) and provides appropriate follow up.
- If telephone/e-mail queries relate to another regional division, ensure that the relevant team counterparts are fully informed through the customer support process.
- Ensure correct logging of every call into SFDC and share relevant information with colleagues when appropriate/necessary.
- Take an active role with account partners in the account management process. in order to meet responsible business outcomes both in Cochlear Implant and Baha.
Accountability 2: Represent Cochlear Ltd at Congresses and Workshops
- Assist in the development and presentation of training modules for both external and internal use on specific areas related to cochlear implants.
- Attend congresses and workshops and actively participate as part of the Cochlear team.
- Assist with implementation of clinical education initiatives.
Accountability 3: Assist with clinical trials and research and development projects
- Troubleshoot new and existing products and provide feedback reports.
- Help develop clinical programming and habilitation resources
- Support validation & and translation of software products & and support materials for the Japanese market.
Accountability 4: Provide clear and concise reports on time.
- Timely entry into SFDC and report using it.
- Data entry for TrackWise.
Team Role (Individual contributor):
- Follow relevant quality procedures in order to deliver quality products and services and identify and support the implementation of continuous improvement. Undertake additional quality responsibilities (e.g. audit) when appropriately trained to undertake these responsibilities.
- Contribute ideas on systems and process methods to improve deliverables.
You Bring Your Skills and Experience
As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
- Minimum 3 years’ work experience medical industry.
- Strong enthusiasm for achievement of allocated budget
- Good selling and communication skill
- Result oriented
- Ability to analyze and stimulate the market
- Good team player
- Ability to travel extensively
- Business level spoken and written English skill for Cochlear’s internal processes and for better understanding of product and evidence based messaging.
- Demonstrate role model behavior as Clinical Specialist
- License in Speech-Language-Hearing Therapist or Nurse
- Master’s Degree (or equivalent) in audiology
- Certificate of Clinical Competence (CCC-A) or country equivalent
- Strong interpersonal and communication skills
- Attention to detail and deadlines
- High level of energy and drive to achieve business outcomes
- Customer focus
- Confident, mature and approachable style
- Ability to take initiative and build relationships
In turn, you will have the unique opportunity to work in the highest leading global company in the Cochlear Implant industry.
Working for Cochlear:
Cochlear is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located on the campus of Macquarie University, Sydney, Australia to enable links to world leading hearing science research. A success story in the commercialisation of R&D, Cochlear has over 60% share of the global market, employs more than 3,500 people worldwide and operates directly in over 20 countries. Over 475,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution. Cochlear can offer:
- The Work - A high impact job supporting world leading technology
- The Organisation – A global leader in active implantable medical device hearing technology
- The Opportunity – To make a difference to the quality of people’s lives
As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit www.cochlearcareers.com for more information.
How to Apply:
Please submit your resumes (English and Japanese) and a covering letter detailing your suitability for this role. All applications will be considered and qualified candidates will be contacted.