Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.
About the role
In order to help Cochlear improve operational efficiency we are recruiting for a Site Engineer in our Americas head office based in Lone Tree, CO. We work in a collaborative work environment, have an opportunity to develop our knowledge and grow professionally and offer a competitive salary and benefits.
To be successful in this role you’ll be able to provide 1st and 2nd line support for all IT-related issues, supporting telephone, Helpdesk and email requests to resolve operational issues. You will collaborate with the Global Service Desk to deliver excellent support to Cochlear Americas employees. This technical role is responsible for pro-actively checking the ticketing queue, ensuring all incidents and requests assigned to the team are addressed to meet the agreed Service Level Agreement. Responsibilities sometimes require working evenings and/or weekends, and may require occasional travel.
- Provide technical support and insights regarding system issues in accordance with Cochlear procedures
- Create, administer and remove user access rights to desktop applications
- Managed ITIL processes such as Request Fulfillment and Incident Management
- Provide advice on basic use of hardware, software and remote access
- Install and configure software within established standards and guidelines.
- Plan, manage, monitor and maintain Cochlear desktop hardware and software assets to ensure secure user network access for email, file and print, corporate desktop applications, system client installations and telephone connectivity.
In this role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation and delivering on our mission by applying your unique experience and knowledge to meet the job requirements.
- Minimum 4 years of relevant IT Service Support experience based on ITIL framework.
- MCSA or MCP or similar work experience
- Strong technical background in client side of Outlook, Active Directory, Windows Client OS, MS Office 365
- Good knowledge of networking, server, hosting, security concepts within the IT space.
Physical, Mental Demands and Work Environment
The physical and mental demands described below are representative of what must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment described represents what an employee encounters while performing the essential job functions.
PHYSICAL and MENTAL DEMANDS:
While performing the duties of this job, the employee utilizes business technology for work product delivery, communicates orally and in writing with others internal or external to the organization. Must transport/move up to 50 pounds. While performing the duties of this job, the employee is regularly required to utilize comprehension, critical thinking, problem solving, communication and organization.
The work environment for this role is an office environment.
In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits:
Target Salary Range for this position: $65,000 - $70,000, as well as a bonus opportunity of 4% of base salary.
Medical, Dental, Vision, Life, AD&D, STD and LTD and Pet Insurance, 401K Matching, PTO (Vacation, Holidays, Floating Holidays, Sick and Volunteer Time Off), Tuition Reimbursement, Onsite Cafeteria and Gym, Transportation Supplementation, Maternity and Paternity Leave, Wellness Programs.
More about Cochlear
Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.
For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.
Visit our careers site at www.cochlear.us/careers to learn more about current openings!
Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered.
Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.