Clinical Affairs Manager (Parental leave)
Job no: 613324
Work type: Fixed Term Contract (Cochlear payrolled)
Location: Melbourne, Sydney
Categories: Audiology, Individual Contributor
Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™). Cochlear Asia-Pacific, the fastest growing division of Cochlear Ltd, has a direct market presence in Japan, Korea, China, India, SE Asia and Australia & New Zealand.
We are seeking a clinical affairs manager to join our team to cover parental leave. As a member of the Australia & New Zealand (ANZ) team, reporting to the Clinical Affairs Director - ANZ, the Clinical Affairs Manager is primarily responsible for ensuring clinical excellence across sales, support and through our work with key opinion leaders.
The Clinical Affairs Manager is at the heart of Cochlear’s customer focused efforts, supporting the field team by:
- Acting as internal consultant and subject matter expert - demonstrating subject matter expertise in audiology, sound processors, patient management, counselling, programming and troubleshooting
- Provide technical and clinical expertise and information to calls received via the Clinical Helpline. Assist in ‘on the spot’ troubleshooting for Hearing Partner Clinicians over the phone.
- Developing and delivering professional education programs such as workshops, online offerings, peer-to-peer training, information sessions and roundtables to ensure that Cochlear maintains its clinical excellence
- Ensuring complex situations are managed according to best practice, including feedback to field, product development and other teams
- Assisting with training related to new and existing Cochlear products, including Cochlear Implants, Baha implants and sound processors.
- Acting as the conduit of information for telephone, email and website questions received by the Cochlear Customer Service or Field Teams.
- Engaging with healthcare professionals through product and clinical education programs.
- Mentoring new field team members as they build their skills in sales, cochlear implants and bone anchored hearing aids
You Bring Your Skills and Experience
As we grow our operations, we are looking for people with highly specialised skills and capabilities who share our passion for delivering quality hearing solutions to our customers.
As a regulated company, Cochlear has a responsibility to hire people with the right skills and qualifications to do the work. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
- Master’s degree (or equivalent) in Audiology
- Certificate of Clinical Competence (CCC-A) or country equivalent
- Expert level knowledge of cochlear implants: minimum five years’ experience in audiological management of cochlear implant patients
- Demonstrated skills in facilitation and adult learning
- Outstanding communication (written and verbal)
- Demonstrated ability to make timely, effective decisions, and to manage well under pressure
- High energy, empathetic and ability to influence employees at all levels
- Strong business acumen including problem solving skills, critical thinking and analysis
- Experience in a field/commercial role
- Experience with learning management systems
- Project management skills
In turn, you will have the unique opportunity to work across organisation boundaries and access to leaders and experts within the implantable hearing device industry. You will have the opportunity to be creative and build expertise in education across Cochlear ANZ and work with the field teams to provide excellent support to Customer Service, Customers and Hearing Partners
Working for Cochlear:
Cochlear is the global leader in implantable hearing solutions. The company has a global workforce of more than 3,500 people worldwide and invests more than AUD$160 million each year in research and development. Over 550,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution.
Cochlear can offer:
- The Work - A high impact job supporting world leading technology
- The Organisation – A global leader in active implantable medical device hearing technology
- The Opportunity – To make a difference to the quality of people’s lives
As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit www.cochlearcareers.com for more information.
How to Apply:
If you are excited by what you have read and would like to be considered, then please submit your resume and a covering letter telling us all about you.
Advertised: AUS Eastern Standard Time
Anticpated Application Closing: AUS Eastern Standard Time
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