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Customer Service coordinator/Sales support

Apply now Job no: 614152
Work type: Permanent
Location: Gothenburg
Categories: Customer Service, Western Europe, Individual Contributor

Change people’s lives and love what you do!  Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

We have a current opportunity within our Nordic team. The team focus on providing customer service and complex support across the Nordics (Sweden, Denmark, Finland and Norway). The role is for an experienced Customer Service Coordinator working within the Customer Service team and will have the key focus to support the Swedish and the rest of the Nordic countries’ current customers (consumers), professional customers and future customers.

This role will see you work as part of a team to handle complex enquiries which will require your skills in data accuracy and attention for details, coordination of order and delivery of our products to customers or clinics, handle and report complaints, handle and administrate repairs of customers devices. You will also handle daily logistics and packages to be sent out to customers. You will handle trouble shooting with customers, which means a flexible work environment with different new tasks appearing daily. The team is continuously developing and optimizing our processes to meet our customers’ expectations as well as internal and external business regulations. With new technology and digitization in our operation developing, an interest and/or knowledge of digital solutions such as EDI, e-commerce and e-health will be valuable in this role.

Overall this is a role in which you can utilize your time management, data accuracy, interest for digital services and strong customer service skills to work in a role which will be rewarding for you as you get to work with a great team and customers, and with great opportunities to develop the role over time.

This position will be placed in Gothenburg (Mölnlycke).

Why is this role right for you?

  • You really enjoy being in customer service and looking for a role where the focus is ensuring quality of service and support.
  • You have experience in a similar role, preferably from a medical device company. Experience from public sector is meritorious.
  • You have experience working with ERP System such as Oracle or Salesforce, as well as skills in Excel.  
  • You have an interest and/or knowledge in digital services and order management (EDI).
  • You have a high level of data accuracy.
  • You are a team player, enjoying pulling together to get the job done.
  • You are an organized person with a high level of personal accountability.
  • You are confident in making decisions and proactively working with development and new initiatives.
  • You enjoy a fast-paced environment.
  • You are comfortable with and enjoy selling.
  • You have good English skills and are fluent in Swedish. Another Nordic language is an extra plus but not mandatory.
  • You have upper secondary school educational background or equal working experience.
  • You will experience an engaged workplace, motivated team mates and a great opportunity to develop within the role. You can feel proud that the work you do helps more people around the world to hear again and live full lives.

 A Little Bit About Cochlear

Cochlear’s global mission is to help people hear and be heard. Cochlear Nordic AB is the sales and marketing organization of Sweden, Norway, Finland, Iceland and Denmark.  Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Situated in Mölnlycke, 10 minutes from the city center of Gothenburg, the Nordic headquarters employs sales, marketing, professional training and customer service. We also have local offices in Helsinki, Oslo, and Værløse. In this key role you will work closely with the Nordic organization, our customers and the European operations community.

Does this sound of interest to you? Of course, it does, where else would you be able to be an integral part of helping people hear and be heard? So, what are you waiting for? If you feel your skills and experience match what we have mentioned, then Apply Now!

Or maybe you want to learn more about Cochlear first, you can simply head to our website

Advertised: W. Europe Standard Time
Anticipated Application Closing: W. Europe Standard Time

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