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Operations Supervisor, Insurance Prior Authorization

Apply now Job no: 614705
Work type: Permanent
Location: Lone Tree, Colorado
Categories: Reimbursement, North America, People Manager

Reimbursement Order Management Supervisor (Operations Supervisor, Insurance Prior Authorization)

Change people’s lives and love what you do!  Cochlear is the most recognized brand in hearing health care.

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

About the role

In order to help Cochlear continue to grow and service our customers, we are recruiting for a Reimbursement Order Management Supervisor in our Americas head office based in Lone Tree, CO.

In alignment with our organizational principle of providing a safe work environment, and in order to comply with new requirements for contractors of the Federal Government, all US-based employees of Cochlear Americas are required to be fully vaccinated against COVID-19. The only allowable exceptions include qualifying medical and religious accommodations.

In this role, you will be able to directly impact the customer experience for thousands of cochlear implant recipients across North America by supervising staff and overseeing the processing of reimbursement orders. To be successful in this role, you will be expected to coach, teach, mentor, and professionally develop a team of 10+ personnel as they obtain the necessary documentation and insurance approvals to process orders through the insurance services model. The leader in this role is expected to provide our customers with world-class service by demonstrating a high degree of knowledge, integrity, and empathy when addressing customer inquiries and escalations.

In this role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation by applying your knowledge and experience of reimbursement data entry and order processing, leading by example, accountability of yourself and your entire team, strategic thought, and follow-through.  You'll know you've been successful in this role when your team has exceeded Cochlear's lofty reimbursement goals while demonstrating the highest standards regarding ethics, teamwork, work-ethic and professionalism.

Key Responsibilities

  • Provide guidance to team members when questions or concerns arise and being a subject matter expert on insurance related situations
  • Evaluate and adjust team member work and region assignments based on team member's knowledge, skill set and business need
  • Hold team members accountable for assigned tasks by monitoring and appraising performance, providing feedback timely and engaging in disciplinary action when applicable
  • Identify areas for improvement and training needs within the team and communicating this information to fellow leadership and Talent Development as necessary.  Responsible for providing feedback to cross-functional business partners when necessary

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills, and abilities in your application and at interview:

  • Bachelor's Degree or Equivalent Work Experience
  • 2‐4 Years of Experience
  • 1‐2+ years of leadership and/or coaching experience
  • Extensive knowledge of government insurance and commercial insurance

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information

While performing the duties of this job, the individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external). 

The work environment is a home/office environment and are representative of those in individual encounters while performing the essential functions of this job.


Salaried position with business hours between 6:00am-6:00pm Mountain Time, Monday through Friday, with requirement to trade-off the early shift (7am start) and late shift (5:30pm end) with other supervisors. This role offers a hybrid work environment with a combination of in-office and work from home.

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.  The Target Salary /Rate: $65,000 - $70,000 as well as a bonus incentive of 7.5% of base salary.

The overall benefit program includes medical, dental, vision, life and disability, pet insurance, Employee Stock Purchase Plan, 401K Matching, PTO (vacation, holidays, floating holidays, sick and volunteer time off), tuition reimbursement, maternity and paternity leave, and wellness programs.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at to learn more.  

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law.  In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

Advertised: Mountain Daylight Time
Anticipated Application Closing:

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