Remote Commercial Collections Specialist
Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.
Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.
For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.
About the role
In order to help Cochlear continue to grow and service our customers, we are recruiting for Collections Specialist – Commercial for our Americas headquarters location in Lone Tree, Colorado. This role offers a remote work environment or a hybrid work environment with a combination of in-office and remote work from home.
In alignment with our organizational principle of providing a safe work environment, employees of Cochlear are required to be fully vaccinated against COVID-19. The only allowable exceptions include qualifying medical and religious accommodation. Proof of your COVID-19 vaccination will be required prior to your start date.
To be successful in this role you will manage a portfolio of $4M-$12M as you administer credit and collections policies and procedures, maintain multiple billing and collections systems, and set up and update commercial accounts.
- Analyze accounts and correspondence daily.
- Contact customers (via outbound calls/emails) and receive calls/emails from customers to secure balance of debt by negotiating payment in full, payment arrangements and payment terms.
- Collect on all outstanding receivables on assigned accounts.
- Determine the validity of customer disputes with regards to charge backs.
- Review and recommend write off (adjustments) of accounts.
- Issue refunds with appropriate documentation.
To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:
- Bachelor’s degree in Business Administration, Accounting or Finance or equivalent experience
- 2+ years of experience in commercial collections with strong knowledge of collection process
- Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement)
- Computer literate with the ability to meet daily productivity and quality standards
Physical & Mental Demands
The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. Specific vision abilities required by this job include ability to adjust focus.
The work environment is an office environment and home/office environment, and are representative of those an individual encounters while performing the essential functions of this job.
In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. The Target Salary Rate for this role is $23.00 - $25.00/hour as well as an incentive.
The overall benefit program includes medical, dental, vision, life and disability, pet insurance, 401K Matching, PTO (vacation, holidays, floating holidays, sick and volunteer time off), tuition reimbursement, transportation supplementation, maternity and paternity leave, and wellness programs.
Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.
Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.