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Services and Marketing Specialist

Apply now Job no: 614907
Work type: Permanent
Location: Lone Tree, Colorado
Categories: Marketing, North America, Individual Contributor

Services and Marketing Specialist

Change people’s lives and love what you do!  Cochlear is the most recognized brand in hearing health care.

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

About the role

As Cochlear continues to grow and service our customers, we are recruiting for a Services and Marketing Specialist in our Americas head office based in Lone Tree, CO. This role offers a hybrid work environment with a combination of in-office and remote work from home.

In alignment with our organizational principle of providing a safe work environment, employees of Cochlear are required to be fully vaccinated against COVID-19. The only allowable exceptions include qualifying medical and religious accommodation. Proof of your COVID-19 vaccination will be required prior to your start date.

To be successful in this role you’ll be able to support the Recipient Services Marketing team with the marketing approval process. This role is responsible for uploading marketing content into Workfront, overseeing CRB and managing applicable follow ups as well us uploading final documents into Master Control. 

Key Responsibilities

  • Coordinating the submission, monitoring, and approval of all content (e.g. print, digital, email, video, social posts, blogs, PowerPoint decks, assist in regionalization of Global Content Bank content for use in the CAM region, etc.) through the regional Workfront and Master Control process for the Recipient Services Marketing team.
  • Managing the CAM CRB and Master Control review process for surveys and/or other research content deployed by Cochlear Conversation research team and other global approval needs as identified.
  • Writing and curating talk tracks and knowledge base articles to support the CX team’s understanding of marketing activities.
  • Coordinating and managing all upgrade (and other services) order forms including coordination of needed translations.
  • Collaborating with Marketing Managers on the planning of Recipient Services social calendar and representing the team in monthly CAM social meetings. Gathering assigned content from the team, gaining appropriate approvals, and uploading content into the Khoros planning tool for approval and/or WordPress to meet designated timelines.
  • Works cross functionally to develop identified content needs that may include social posts, blogs, collateral, etc. Manages all content through the approval process.
  • Facilitating the translation process for Recipient Services content and insuring estimates are collected and approved by the appropriate manager ensuring we deliver on our designated budget spends and invoicing is delivered by month end due dates.
  • Works effectively within the Marketing environment as a liaison between Project Owners, and Shared Services, Regulatory, Clinical and Legal.
  • Other duties as required that are integral to supporting the Recipient Services and Operations team objectives.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

  • Bachelor's Degree or Equivalent Work Experience           
  • 3+ Years of Experience                                                                                                      
  • 2+ years professional experience in a customer-centric, Marketing role preferred. 
  • Strong organizational ability to manage projects and conflicting priorities and deadlines. 
  • Ability to work effectively in cross-functional, matrixed teams.                                                                                                        

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to be in a stationary seated position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required. 

The work environment is an office environment and are representative of those an individual encounters while performing the essential functions of this job.

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.  The Target Salary Range: $64,000 – $71,000 based upon experience as well as a bonus of 7.5% of base salary.

The overall benefit program includes medical, dental, vision, life and disability, pet insurance, Employee Stock Purchase Plan, 401K Matching, PTO (vacation, holidays, floating holidays, sick and volunteer time off), tuition reimbursement, maternity and paternity leave, and wellness programs. 

 

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.  

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law.  In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

Advertised: Mountain Daylight Time
Anticipated Application Closing:

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