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Senior Shared Service Representative (KL)

Apply now Job no: 615067
Work type: Permanent
Location: Kuala Lumpur
Categories: IT, Asia Pacific, Individual Contributor

Key Responsibilities

The Senior Shared Service Representative (KL) will champion process improvement in working with the Shared Services leadership team to achieve best practice, and to deliver on our strategy of a convenient, seamless, and consistent customer experience

In this role you will be responsible for:

  • Working effectively within an environment of high volume transactional and repetitive based activities. This includes but is not limited to activities such as order entry, other manual transaction processing, invoicing, user acceptance testing, information transactions, proactive management transactions and services, customer feedback and inquiries, complaint handling and project participation.
  • Non-voice channel customer facing activities such as email, text/messaging and chat support.
  • Following procedures to deliver quality work while identifying and supporting the implementation of continuous improvement. Proactively identify, resolve or escalate issues within daily work.

 

Key Requirements:

  • Minimum Degree in any relevant field
  • At least 4 to 5 years of working experience in similar capacity is required for this role.
  • Experience working as part of a team within a Customer Service or Shared Service environment is highly desirable.
  • High proficiency with Oracle or similar ERP transactional systems is required for this role.
  • Exposure to Salesforce is an added advantage.
  • Demonstrated ability to multi-task and priorities.
  • Intermediate computer skills in various software packages, including Windows10 specifically, Excel, Word and other typical business software.
  • Demonstrated ability to communicate effectively with colleagues and customers.
  • Ability to priorities tasks and show initiative in a dynamic ever-changing work environment.
  • Ability to support business requirements such as work on public holidays and a range of shifts (e.g. 7am to 4pm or 9am to 6pm), with occasional weekend shift on a rotation.

Advertised: Singapore Standard Time
Anticipated Application Closing: Singapore Standard Time

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