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Export Specialist

Apply now Job no: 616013
Work type: Permanent
Location: Addlestone
Categories: Manufacturing & Logistics, Western Europe, Individual Contributor


The Opportunity

Cochlear has an opportunity for an experienced and motivated Export Specialist to join our Shipping team based in our UK, Addlestone office.  In this role, the successful Export Specialist will have the opportunity to contribute to our mission and support our growing emerging markets by ensuring export shipments are delivered successfully, on-time in an efficient, accurate and trade compliant manner that supports our commitment to customers to “Hear now. And always”.


Responsibilities include:

  • Work closely with customer service teams across the EMEA region, taking responsibility for end-to-end success of export shipments to successfully fulfill customer requirements.
  • Raise and issue documentation to facilitate flawless shipment of goods to international markets across EMEA, particularly Middle East, Africa, Central Eastern Europe.
  • Take ownership, problem solve and create solutions for shipping issues encountered during transit to avoid delays in meeting customer expectations.
  • Liaise with freight forwarders and couriers to ensure timely completion of all export entries and ensure the correct documentation is issued on time.
  • Arrange inspection of goods and ensuring the receipt of the inspection certificate to required deadlines.
  • Ensuring customer specific shipping instruction documentation is relevant and up to date with current legislation, regulatory requirements, and shipping procedures.
  • Liaising with Banks, Embassies, and the London Chamber of Commerce to ensure accurate and compliant shipping.
  • Establish and maintain relationships with internal and external stakeholders, including but not limited to Customer Services, Finance, Regulatory, Quality and Operations.
  • Maintain relations with the Chamber of Commerce and cascade updates in legislation or regulations to appropriate stakeholders in the business.
  • Be a subject matter expert to provide general support across the business for export related enquiries.
  • Organise collections and courier requests for specific transacted goods and documents.
  • Identify process improvement opportunities by analysing inefficiencies or problems with shipments to avoid repeat instances of delays and/or issues.
  • Ensure compliance to IATA dangerous goods processes.
  • Some physical duties will be required – shipping of courier parcels.


What makes this opportunity unique?        

This role will give you the opportunity to enhance your skills and experience by ensuring all orders that require export documentation and labelling are administered in a timely, accurate and efficent manner in order to meet internal key performance indicators (KPI's).  Working as part of a multi-cultural team interacting across the EMEA landscape with a rich and diverse pool of colleagues, this role includes opportunities for process improvement and personal development and growth.  As well as supporting our key and growing emerging markets business.

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:




  • Experience in working in a fast-paced shipping operation
  • Must have experience in preparing documents for Letter of Credit and Bank Presentation
  • Experience of working with freight forwarders and courier companies (Air, Road, and Sea)
  • Full understanding of INCOTERMS
  • Experience of using the London Chamber of Commerce online
  • Good communication skills, written and verbal across all levels of the business
  • Self-motivated, organised and enthusiastic with a flexible attitude and approach to work.



  • Proven experience of export to the Middle East, Africa, Central Eastern Europe and Europe, demonstrating a clear understanding of destination countries requirements and regulations
  • Ability to check Letters of Credit from application stage and collaborate with business stakeholders
  • IATA experience shipping Dangerous Goods: - Lithium-Ion Batteries by Air, Road, and Sea
  • An understanding of Export License Controls
  • Experience of working across a multi-cultural environment
  • Team player with the ability to work on own initiative as required


Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.


How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported.  Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.


For more information about Life at Cochlear, visit


At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.


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