Reimbursement Collections Specialist (Medical Billing & Collections Specialist)  (Remote)

Change people’s lives and love what you do!  Cochlear is the most recognized brand in hearing health care.

About the role

In order to help support Cochlear’s recipients, we are hiring a Medical Collections Specialist in our Americas head office based in Lone Tree, CO. We are accepting applications for remote and local candidates. 

In alignment with our organizational principle of providing a safe work environment, and in order to comply with new requirements for contractors of the Federal Government, all US-based employees of Cochlear Americas are required to be fully vaccinated against COVID-19. The only allowable exceptions include qualifying medical and religious accommodations.

To be successful in this role, you will provide exceptional service by acting with a sense of urgency to perform collection follow-up with Government insurance carriers regarding open accounts receivable and/or delinquent accounts, while demonstrating a high degree of knowledge, integrity, and empathy in all aspects of team performance and operations.

Key Responsibilities

• Billing and collecting payments from government health insurance carriers by resolving denials, appealing claims, contacting carriers on open accounts and responding to insurance carrier correspondence  and/or inquiries.
• Pursue reimbursement of services rendered and achieve accounts receivable resolution.
• Work through open accounts receivables (denials and delinquent accounts) by actively calling payer organizations or utilizing web-based online portals.
• Provide exceptional customer service while showing empathy to others.

In this role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation and delivering on our mission by applying your knowledge of medical billing/collections to pursue reimbursement of services.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelors Degree with 2-3 years of equivalent work experience OR High school Diploma/GED with 6+ years of experience. 
• Familiarity with medical terminology, claims processing guidelines, and federal insurance regulations
• Working knowledge of basic A/R principles, health insurance plans, Medicare, Medicaid and Explanation of Benefits (EOBs)

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is regularly required to be in a stationary (seated/standing) position; utilizes business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.

MENTAL DEMANDS:

While performing the duties of this job, the employee is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).

WORK ENVIRONMENT:

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits:

Target Salary Rate for this position: $22.60 - 25.00 per hour as well as an annual bonus opportunity of 5% of base salary.

We offer an extensive benefits package that includes Medical, Dental, Vision, Life, AD&D, STD and LTD and Pet Insurance, 401K Matching, PTO (Vacation, Holidays, Floating Holidays, Sick and Volunteer Time Off), Tuition Reimbursement, Onsite Cafeteria and Gym, Transportation Supplementation, Maternity and Paternity Leave, Wellness Programs.

More about Cochlear

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Visit our careers site at www.cochlear.us/careers to learn more about current openings! Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law.  In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.