Our Sales Team is currently looking for a Clinical Technical Specialist in the responsible region (Iraq, including Kurdistan region) as a field-based role. 

The Clinical Technical specialist is responsible for

• providing a high level of clinical and technical training and support on our products,
• contributing to account management

This in his/her designated clinics and rehabilitation centres utilizing a “customer centric” approach. In collaboration with the Area Sales Manager, the Clinical Technical specialist focusses on training, education, product, and fitting support to the professional customer. He or she contributes to improving the entire patient experience and brings added value to the professional customer and its patients.  It’s our strong believe that an optimal professional support is crucial to ensure long-term sustainable growth in implantable hearing systems for the region.

Key Responsibilities

• Support the distributor(s), designated clinics in customer care and product support. Examples of Cochlear products are CI systems (processors and implants), fitting software, intra-operative measurements, accessories, apps etc.
• Become besides a loyal consultant of products and services also a trusted partner of HCP’s by offering specific industry and/or domain expertise to help clinics realize their targets and ambitions
• Represent Cochlear in the responsible region
• Providing on-site or online training in new or existing products and tools to mainly existing customers, both on request as pro-actively
• Support designated clinics in patient and candidate events and professional referral events  
• Maintain good records in the Customer Relationship Management system
• Follow relevant quality procedures to deliver quality products and services and identify and support the implementation of continuous improvement.
• Contribute ideas on systems and process methods to improve deliverables

Key requirements:

Minimum:

• Bachelor’s degree in engineering
• Fluent professional knowledge of technical Arabic and English
• Skilled to work in a fast-moving technological and medical environment
• Excellent oral and written communication skills
• Willingness to travel and work flexible working hours
• Team player
• Relationship building
• Outcome focused
• Willing to help, train and support others

Ideal:

• Master’s degree in Engineering or equivalent by experience
• Professional knowledge of technical Arabic and English
• Experience in cochlear implant fitting
• Expertise in clinic environments
• Good understanding of health care system
• Trained in a sales methodology and/or in communication skills

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below! 

Due of summer holiday period, the Talent Acquisition process can have some delay.  Thank you for your understanding.

About cochlear

Cochlear is the global market leader in implantable hearing solutions and is a top 100 company on the ASX. Our cochlear implant systems comprise high-reliability implantable devices together with external sound processors and accessories to provide hearing for people with profound hearing loss. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Equal opportunities 

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.  In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.