About Cochlear

Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

We are seeking a professional Clinical Technical Specialist (m/f/d)  

About the opportunity:

The role of the Clinical Technical Specialist (m/f/d) is to provide full support to cochlear implant centres across the UK/Ireland in all audiological and technical areas whilst working closely with regional Business Managers. This role involves supporting the development of training content and delivery for all audiological and technical requirements across the cochlear implant portfolio.

• Responsible for providing expert audiological and technical support to UK/Ireland cochlear implanting centres and additional centres when required
• Provision of telephone support for clinical trouble shooting of full cochlear implant product portfolios
• Provision of implant, integrity testing and report findings
• Cochlear Implant specific electrophysiological testing such as NRT and eABRS
• Provide clinical troubleshooting / MAP programming either in person or remotely where applicable
• Responsible for the creation and provision of training on full cochlear implant product portfolio, including fitting software, to both new and existing customers
• Assist with the creation and delivery of audiological training at UK/Ireland Audiological and Surgical courses
• Provide support on literature searches, presentation materials, guidelines and other customer requests
• Attend and assist with conferences and meetings as required

Who we are looking for:

• University degree: successful completion of either BSc in Audiology, MSc in audiological science, or equivalent
• Practical cochlear implant experience, for at least 2 years
• Extensive continuous post qualification audiological experience
• Excellent interpersonal and relationship building skills, as well as presentation and time management skills
• Experienced with Microsoft Office platform
• Business conversational in English
• Versatility and flexibility to support the customer and the business needs
• Willing to travel extensively within territory, including weekend work when required
• You will be working in your own region and also from home office, so if you are situated in the Midlands or the North of England that would be ideal, however, if you live elsewhere you would need to be willing to travel

What we offer:

• Attractive base salary, bonus compensation and annual salary adjustments
• Car allowance
• Home Office
• 25 days annual leave (plus Bank Holidays plus half a day each on Christmas Eve and New Year's Eve)
• Sharewave – company share option scheme
• Private Medical insurance (partner and dependents)
• Medicash scheme
• Group Income Protection
• Contributory pension scheme
• Business Park activities and gym access
• Your job makes a real difference - we take pride in our mission, our products and in making a positive difference in the lives of hearing impaired people.
• Individually tailored, multi-week induction program with level training on our products
• Performance-promoting and cooperative corporate culture with regular feedback
• Good work equipment (notebook, headset, etc.)
• Flexible working hours and we support flextime
• Participation in sporting events, social team building events and a social committee that plans activities for employees
• Training education and training opportunities to develop professional and personal skills in our Cochlear Academy
• Attractive referral models (for example employees refer new employees)
• Free parking spaces at UK head office

Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™).