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Director of Consumer Marketing Centennial
The Director of Consumer Marketing will develop strategic demand generation, social and relationship marketing to identify, educate and motivate new customers to brand solution. This role will leverage an experienced B2C and B2BC marketing professional who is known for their leadership and development of direct-to-consumer marketing strategy. The Director of Consumer Marketing will be located in our Americas head office based in Centennial, CO. To be successful in this role, you’ll be able to create omni-channel collateral from lead identification to customer decision. This includes identifying primary target audiences and delivering best-in-class content through direct and third-party channels. You’ll work collaboratively and cross-functionally throughout the organization and will partner consumer strategies with the digital marketing team. The ideal candidate will have a proven track record of B2C marketing, leading and developing teams, exceptional communication skills and will be results-oriented. In this role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation by applying your B2C and B2BC knowledge and leadership capabilities. You'll know you've been successful in this role when the consumer marketing strategies are customer-centric and facilitate customer brand choice which will be demonstrated through metrics aligned to consumer marketing strategies.
Order Fulfillment Specialist I Centennial
In order to help Cochlear improve operational efficiency, we are recruiting for an Order Fulfillment Specialist in our Americas head office based in Centennial, CO. To be successful in this role you'll be able to fulfill customer orders efficiently and accurately. You'll work collaboratively with the operations team to receive inbound shipments and stock product in appropriate locations, pick items from stock locations to fill customer orders, and transact and ship customer orders in a timely manner according to established procedures. This role is responsible for enhancing the customer experience of both cochlear implant clinics and recipients.
Mechanical Engineer - Sound Processors Sydney
Do you have skills in product design, verification & validation activities? Do you enjoy working in teams to solve complex problems? Would you like to do something really meaningful with your skills? Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to a Mechanical Engineer with an iconic Australian company, leading the world in implantable hearing solutions.
Senior Service Desk Analyst Kuala Lumpur
Provide quality services to our customers through efficient incident and request investigation through to resolution. Partnering with the business to provide a supportive, innovative and flexible working environment, analyse requirements and make recommendations to the Service Desk Manager. Supply a responsive service to our global customer base by flexibility engaging in shift rotation and on-call duties with Service Desk colleagues
Senior Systems Engineer Sydney
Do you have skills in Systems Engineering? Would you like to do something really meaningful with your skills? Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to develop and improve medical device systems with an iconic Australian company, leading the world in implantable hearing solutions
Senior Verification & Validation Engineer Sydney
Are you passionate about the verification and validation of top class products? Would you like to do something really meaningful with your skills? Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to develop and improve medical device systems with an iconic Australian company, leading the world in implantable hearing solutions.
Service Desk Analyst Kuala Lumpur
The Service Desk Analyst will provide quality services to our customers through efficient incident and request investigation through to resolution. He or she will be partnering with the business to provide a supportive, innovative and flexible working environment, analyse requirements and make recommendations to the Service Desk Manager. He or she will supply a responsive service to our global customer base by flexibility engaging in shift rotation and on-call duties with Service Desk colleagues.
Senior UX Manager Centennial
Use your knowledge and experience in medical device reimbursement to work for a world leader and make a difference to people around the world. • Top 100 medical device company and market-leader in implantable hearing devices • Growing industry that is facing reimbursement related challenges • Opportunity to work with an organization that is patient centric and to have a direct impact on patient access to life changing interventions
Customer Service Representative Centennial
In order to support cochlear implant recipients, we are recruiting for a Customer Service Representative in our Americas head office based in Centennial, CO. To be successful in this role you'll be able to directly impact the customer experience for thousands of cochlear implant recipients across North America. You will work collaboratively with Cochlear's Sales Force, Supply Chain, Clinical, Regulatory, Reimbursement, Marketing, and across Operations. In this role you will be expected to provide our customers and cross-functional business partners with world-class end to end service. In this role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation by applying your knowledge and experience related to customer service, leading by example, accountability of yourself, being a difference maker / contributor while keeping the "big picture" in mind. You'll know you've been successful in this role when you have demonstrated the highest standards in regards to ethics, teamwork, work-ethic, and professionalism.
Bilingual Customer Service Representative Centennial
In order to support cochlear implant recipients, we are recruiting for a Bilingual Customer Service Representative in our Americas head office based in Centennial, CO. To be successful in this role, you'll be able to directly impact the customer experience for thousands of cochlear implant recipients across North America. You will work collaboratively with Cochlear's Sales Force, Supply Chain, Clinical, Regulatory, Reimbursement, Marketing, and across Operations. In this role you will be expected to provide our customers and cross-functional business partners with world-class end to end service. In this role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation by applying your knowledge and experience related to customer service, leading by example, accountability of yourself, being a difference maker / contributor while keeping the "big picture" in mind. You'll know you've been successful in this role when you have demonstrated the highest standards in regards to ethics, teamwork, work-ethic, and professionalism.
Customer Service Coordinator Mechelen
Use your knowledge and experience in customer service systems and processes to work for a world leader and make a difference to people around the world.
Senior Test Automation Engineer Sydney
Do you have skills in Verification & Validation? Would you like to do something really meaningful with your skills? Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to develop and improve test automation frameworks with an iconic Australian company, leading the world in implantable hearing solutions.
Marketing Automation Manager Centennial
Use your knowledge and experience in medical device reimbursement to work for a world leader and make a difference to people around the world. • Top 100 medical device company and market-leader in implantable hearing devices • Growing industry that is facing reimbursement related challenges • Opportunity to work with an organization that is patient-centric and to have a direct impact on patient access to life changing interventions
Order Specialist Centennial
If you are an energetic and critical thinker who responds to the customer with a sense of urgency and accepts responsibility to see things through, then the Insurance Verification and Order Specialist role is right for you. Our customers rely on us to process their product orders and ensure that their insurance is processed correctly and in a timely manner. This role directly connects with the customer by delivering on the customer experience, working collaboratively within the team and across the organization. This regular, full-time role is located in the Americas head office based in Centennial, CO.
Complaints Specialist (Japanese Speaking) Kuala Lumpur
To be responsible for receiving, evaluating and reporting of complaints received by Cochlear as per the Global Complaint Handling processes in both English and Japanese languages. To maintain compliance to internal processes and external regulations. To ensure accuracy, completeness and consistency of documentation, and timely closure of complaints.
Senior Consumer Marketing Project Manager Sydney
Pivotal position working as a Senior Consumer Marketing Project Manager across global markets
Global Product Manager Gothenburg
Do you have experience in Product Management, from product definition, development to product launch, within the Med-Tech industry? Would you like to join a dynamic team that constantly looks for new ideas to optimize our product offering? We can offer a unique opportunity to join the Global Marketing team within the world leading company in implantable hearing solutions.
Clinic Coordinator Texas Area
In order to provide exceptional patient care at the Cochlear Hearing Center, we are recruiting for a Clinic Coordinator in our San Antonio, Texas clinic. To be successful in this role, you’ll be able to leverage your medical office experience as well as your aptitude to build relationships with recipients and business partners. You’ll support the Audiologists before and after appointments to ensure that optimal patient care is provided. This integral role is responsible for counseling new and existing recipients regarding upgrade eligibility, ordering devices and delivery of upgrades and accessories. In this role, you’ll have the opportunity to make a significant contribution to Cochlear’s successful history of innovation by applying your knowledge of assistive listening devices to enhance clinic efficiency and operational effectiveness.
Electrical Engineer Sydney
Do you have skills in Electrical Engineering? Would you like to do something really meaningful with your skills? Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity for an Electrical Engineer with an iconic Australian company.
Patient Care Coordinator Texas Area
In order to provide outstanding customer service to patients, caretakers and professional partners of the Cochlear Hearing Center, we are recruiting for a Patient Care Coordinator in our San Antonio, Texas clinic. In this role, you’ll provide front office support for the clinic which will include; greeting all customers and professional partners, scheduling and confirming appointments, preparing patient charges, obtaining pre-authorization from insurance providers, and processing payments. In addition, you will utilize your in-depth knowledge of insurance processing and verification in order to reconcile patient accounts. You will also work closely with referring physicians and other professional partners. This role extends the world class care provided by the Audiology staff and team members for our patients and customers. You'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation by applying your knowledge of medical office coordination. You'll know you've been successful in this role when you've achieved operational performance and optimal patient satisfaction.

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